RETURNS & EXCHANGES
We want you to freaking LOVE your purchase and hope that you never want to return a Kira Don Jewel, but if you are not 100% satisfied with your purchase simply send it back with a completed RETURNS & EXCHANGES FORM provided with your order.
Please Note: Original shipping charges are non-refundable. You are responsible for postage costs of returning the items.
Kira Do Jewel handles the postage costs of the new shipment for your exchange item(s).
Your return will be processed in approximately 14 working days.
SEND RETURN OR EXCHANGE TO ADDRESS BELOW:
Kira Don Jewel
7 Ikarias kifisia
Athens Greece 145 62
RETURNS & EXCHANGES POLICY:
You have 14 days of the receipt of the order to send it back for full refund, store credit or exchange. After 14 days we are unable to process a refund, but we will issue store credit to your online account. The 14 day period based on the delivery tracking numbers. We strongly recommend that you obtain a tracking number for your proof of return. To receive store credit you must have an online account set up. Store credit expires after 1 year.
Returns must be in perfect condition and in their original packaging complete with original labels and tags. Unworn, unwashed, without stains, or wear and tear. We will not be able to offer you a return if an item is not in a perfect condition.
Any promotional items included free of charge must also be returned in full or charged against any refund or credit.
We aim to process all returns within 14 business days. Refunds may not appear in your account immediately, depending on your bank.
WE CANNOT OFFER A RETURN ON:
- Shipping and handling fees are non-refundable.
- We cannot accept returns on any pierced jewellery due to hygienic restrictions.
HOW TO PACKAGE YOUR RETURN:
- Returns must be in their original packaging complete with original labels and tags.
The return teams decision is final. We reserve the right to refuse a refund or credit for any item that does not meet the above requirements, or if we deem an item in an unsellable condition. These items will be sent back to you and you will not be eligible for a return or exchange.
We are not responsible for lost or stolen packages or packages delayed by the carrier.
We will process all refunds back onto the card or account originally used for payment. We cannot process any other direct repayments, such as to another card or bank account.
If sending items back internationally, make sure to clearly state and declare items as RETURNED GOODS, NO COMMERCIAL VALUE on any parcel. Any duties on returned goods will remain the responsibility of the customer.
Phone: +30 6933423857